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MUJI Customer Service

Customer Support for online orders and general enquiries can be contacted directly at

For store-related enquiries and orders purchased at a physical retail store, please contact them directly here.

You are also welcome to contact us with the form at the bottom of the page. Please select a category indicated below and contact us. We aim to respond to your enquiry within 1-3 business days.


Can I make changes to my order?

If your order hasn't been shipped and you have just recently placed your order, we may be able to make changes. However, this is not guaranteed. Please include your order details and the changes required so we can inform you.

Why hasn't my order shipped yet?

Thanks for your patience! Our warehouse team operates Mon - Fri and is closed on public holidays. While we aim to ship most orders on the following business day, please allow up to 3 business days for your order to ship.

For orders placed during a sale period or public holidays, please allow an additional time period for our team to catch up on the high volume of orders.

Contact Us

If your enquiry relates to an order, please include your order number.



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